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Contact Spincastle Casino And Get Help In Minutes

Our team answers live chat in about three minutes and stays open 24 hours a day, seven days a week, including bank holidays.

Start Live Chat No waiting period, 18+ only

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310,205 £

5,308 Playing now

Licensed and regulated under 96156-1134-R-133682 since 2008

Average payout time verified by Gaming Laboratories International

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Something Went Wrong

Less Waiting, More Answering

Pick the line that matches your question and you skip the back-and-forth entirely.

Talk To Us Now

Best for a query you want settled now, like a stuck bonus or a deposit that has not landed. A teammate joins you on site in around three minutes, any hour you need one.

Start Chat

Send The Details Later

Best for statements, screenshots and anything you would rather set out in full. Send it to [email protected] and expect a reply in about twelve hours.

Write To Us

Before You Give Up

Best for a card problem or a wager you want talked through. Ring +44 20 4549 3095 in GMT and a colleague usually picks up inside one minute.

Call Us

Spincastle Casino At Home

How Do I Reach Support In The United Kingdom?

Everything that confirms you are dealing with a UK-facing site sits on this table.

How To Reach Us

United Kingdom Phone+44 20 4549 3095

Support Time ZoneGMT

Languages SpokenEnglish, German, French, Spanish

Support E-mail[email protected]

Who Watches Us

Supervisory AuthorityUK Gambling Commission, 96156-1134-R-133682

If Play Stops Being Fun

Gambling HelpGamCare, BeGambleAware, GAMSTOP

Spincastle Casino Answers Faster With A Few Details

Line these up before you open chat, and the first reply can already solve things.

Your registered email address and date of birth
The last four digits of your payment card
Any bonus code or deposit reference from your account
Screenshots or a short note of what went wrong
Your proof of identity and address, if we ask

Learn more

You Are Halfway There

Which Spincastle Casino Address Should I Write To?

We route mail by subject, so a clear heading gets your message to the teammate who handles it.

Your Account

General Help[email protected]

Document Verification (KYC)[email protected]

Money And Withdrawals

Deposits And Withdrawals[email protected]

Records And Business

Complaints[email protected]

Personal Data And Privacy[email protected]

Business And Partnerships[email protected]

Seven Quick Facts

Pick Your Channel Using These Times

Everything below settles how quickly you will hear from us, whichever channel you choose.

Live Chat

Chat Hours24 hours a day, 7 days a week

Chat First Reply3 minutes

Page Time ZoneGMT

E-mail

E-mail Address[email protected]

E-mail Reply12 hours

Phone

Phone Number+44 20 4549 3095

Phone Waiting Time1 minute

Four Steps To A Resolution

Get A Decision You Can Rely On

By the end you will know each stage of our complaints route and where it can end.

Raise It With Support

Start where the problem began, with the team that handled it, and say what you expected and what you got instead. Keep your wording simple and send anything useful along.

Proof Your Case Is Open

Our team reads your complaint and gives you a reference number, so nothing gets lost between shifts. Keep that reference safe, because every later reply quotes it back to you.

Can A Manager Review This?

If our first answer misses the mark, ask for a manager to look again. A senior colleague reviews the whole exchange and writes back once their check is done.

A Route Outside The Casino

When eight weeks pass or you reach a dead end, you can take the matter to the UK Gambling Commission. Send them the reference and the full thread of our replies.

Spincastle Casino In The Open

See The Company, The Licence And The Inbox

Reading this leaves you knowing the company that runs the casino and how to write to it.

Company

Legal NameSpincastle Casino Ltd

Company NumberCompany No. 40055167 (United Kingdom)

Registered AddressHigh Street, London

Licence

RegulatorUK Gambling Commission

Licence Number96156-1134-R-133682

Writing

Support Email[email protected]

Four Straight Answers

Before You Wait, After You Read

These six replies cover what most UK players need before they open a chat.

trustWhat do I need to give support before they help me?+

Your registered email address and full name are enough for us to find you. Have your date of birth to hand as well, since it confirms identity faster. Nobody here will ever ask for your password, so never share it with anyone who does.

trustCan I get my documents verified quickly before I play?+

Checks normally finish within 67 hours of receiving your documents. That covers proof of identity, proof of address and confirmation of your payment method. Sending clear, unedited photos the first time keeps it to a single review.

trustWhen can I speak to someone in German or Spanish?+

Our team replies in English, German, French and Spanish. Say which language you prefer when you make contact and the right colleague picks it up. Writing in your first language is fine at any hour.

trustHow long does it take to shut my account for good?+

Ask us to close your account and it is actioned without a long interview. Anything you have already won is still paid out once checks are complete. If you would rather step back temporarily, a cooling-off period or self-exclusion through GAMSTOP works too.

trustWhat if it is the middle of the night and nobody else is open?+

Support runs 24 hours a day, 7 days a week, on GMT like the rest of the United Kingdom. A Sunday night or a bank holiday makes no difference to who is answering. Phone calls are usually picked up inside a minute, however late it is.

trustWhy should I stay calm when a reply makes no sense?+

Tell the adviser you want the reply reviewed and it goes to [email protected]. A senior colleague then looks at what happened. If the outcome still feels wrong, you can take the matter to the UK Gambling Commission.