Your first withdrawal

Get verified with Spincastle Casino before you play

We check your identity because our UK Gambling Commission licence requires it, and the review usually takes around 67 hours.

Start verification

Licensed and regulated under 96156-1134-R-133682 since 2008

Right after sign-up

See how the check works

After these six lines you will know exactly what the identity check involves.

Who checks

Spincastle Casino Ltd

Under which licence

UK Gambling Commission, 96156-1134-R-133682

How long

around 67 hours

When it is due

by your first withdrawal

Questions

[email protected]

Minimum age

18+

Before you upload

Follow these four moves

Once you have read these steps you will know how to send everything in one go.

Open your checklist

Sign in and open the verification area of your account; a short checklist there shows which item is still missing and which one is already with us.

What makes a photo readable?

Upload a clear photo of your proof of identity, taken flat and in good light, with all four corners inside the frame and no glare across the text.

Before the blur, after the pass

Send a picture of the card or wallet you paid with, covering the middle digits if you wish; we only need to match the name and the payment route.

Keep an eye on your e-mail

Now simply wait while our team reads everything; most files are settled within 67 hours, and you will hear from us by e-mail as soon as yours is done.

The paperwork

Identity papers and what they show

Keep this table open while you collect the files, so nothing comes back to you.

Proof of identity

ConfirmsYour name and date of birth

Must showPhoto page, all corners visible, in date

Proof of address

ConfirmsWhere you live now

Must showYour name, full address, dated within three months

Payment method confirmation

ConfirmsThe card or wallet you used

Must showYour name and the first and last digits

When your withdrawal stalls

The moments your account gets checked

Read this when a request for documents arrives, or before your first cash-out.

Your money, moving fast

Big sums moving in or out sit outside your usual pattern, so the licence asks us to confirm the money is yours and the account is yours before it travels.

Why the mismatch matters?

If the name, address or date on your papers differs from your account details, we pause and ask you to put the record straight so nothing is paid to the wrong person.

Raise your limit safely

A higher deposit limit widens what you can spend, and a licensed operator must confirm you can afford it before raising the ceiling on your account.

Cleared for your first payout

Before the first payment leaves, the licence requires a completed identity check, so your very first cash-out is the moment the whole file must be in order.

When we ask where your money comes from

Our licence from the UK Gambling Commission, reference 96156-1134-R-133682, makes that question a duty rather than a choice for Spincastle Casino Ltd. Treat the request as housekeeping: it keeps laundered money out of gambling, and it says nothing about you personally.

Depending on your situation, any of these may be enough on its own.

Recent payslips from your employer
Bank statements showing your income
A tax return or income record
Proof of a pension or benefit award
Evidence of savings or a property sale

Why was my document refused?

Corners cut from the frame. Cropping or editing hides the very edges a reviewer needs, so the whole page must be visible in one shot, uncut. Photograph all four corners on a flat surface Upload the untouched original, not a screenshot

Out-of-date paperwork. Anything past its expiry date proves nothing about today, even if the face and address are clearly yours. Check the expiry date before you send Replace it with a current document

Details that disagree. A nickname, a shortened surname or an old address on the paper will not line up with the profile we hold. Compare the name with your account details Ask us to correct a typo before resending

While your withdrawal waits

Learn how your check finishes

Worth a glance while your upload sits in the queue or a payout shows as pending.

How long does Spincastle verification take once I send my documents?+

Our team currently works through checks in about 67 hours. Photo quality plays a big part, so a sharp, well-lit file tends to move faster. You will hear from us by email at every stage.

My surname changed after marriage, so will my old ID still work?+

Send the identity document in your current legal name together with the certificate or decree that records the change. Matching names across every file keeps the review short. If you are unsure which paper counts, our verification team will point you to the right one.

Can I play and deposit before you have checked my identity?+

We may ask for your documents as early as registration or your first deposit, so it is worth having them ready. By law the check must be finished before your first withdrawal leaves us. Getting it done early means no pause later.

Can I upload my documents straight from my phone camera?+

Yes. A phone photo works well for all three document types. Keep the whole page in frame, avoid glare and flash, and check the text is readable before you send. Sending the picture directly from the app avoids the compression that ruins detail.

Are the documents I send kept safe and private?+

Yes. Files travel over 128-bit SSL encryption and are used only for the identity and anti-money-laundering checks our licence requires. Only the staff who review your file can open it. Our privacy team answers any question at [email protected].